Unable to login with admin user to new install

Must-share information:

  • which versions are you using (SonarQube, Scanner, Plugin, and any relevant extension)
    7.1 docker image of SonarQube.

  • what are you trying to achieve
    Used the helm chart (https://github.com/kubernetes/charts/tree/master/stable/sonarqube) to install into a kubernetes cluster. Both Sonar and Postgres start up fine, but I’m then unable to login with admin/admin. I just get an Authorization Failed message.

  • what have you tried so far to achieve this
    I’ve reset the password by

update users set crypted_password = '88c991e39bb88b94178123a849606905ebf440f5', salt='6522f3c5007ae910ad690bb1bdbf264a34884c6d' where login = 'admin';

I’ve deleted and recreated several times now.

Any help appreciated.

Hi Paul,

Are you sure the admin user still exists in your database? Also, do you see any errors in the server-side logs when you try to authenticate?


Hi Ann. The user definitely exists, and there’s nothing at all in the logs. :frowning:

Might also be worth noting that the alpine variant fails with a missing java library (something to do with logging)


Hi Paul,

You’re not configured for LDAP, are you?

Also, any errors in your browser console?


No, not on LDAP. No other errors that I noted. When I get my cluster back, I’ll try again and give you what I can. from the console. I must admit I didn’t even think to look there :confused:

The problem seems to have disappeared. I’ll re-open if it happens to me again. Thanks for your time.

Hi I know this is old but could you tell me what you did to fix this issue facing the same issue and can’t for the life of me figure out why…