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Hi,
I need some help regarding email notifications from SonarCloud.
As you can see on the screenshot below I have checked all notifications on the project level, nevertheless I never (and no one from our team) got any email from SonarCloud.
The spam filter is checked and notifications from sonarcloud is not blocked by our organisations Server.
Hi,
Just to make sure, you’ve checked your spam filters & made sure they’re not being filtered out at the company mail server level, right?
Thx,
Ann
Correct, I have verified both.
Hi,
Thanks for verifying. I’ve flagged this for the experts.
Ann
Hi
I can provide a little information.
If somebody else resolve my issues I receive a notification about it.
Hi,
Okay, so you don’t “never” receive notifications. What notifications are you expecting that you don’t receive?
Ann
I expect to receive notification about changes I push to the code repository, which contains issues found by Sonar Cloud.
Hi,
Okay, you’ve signed up for notifications on “My new issues” and issues being assigned to you.
Can you give me a screenshot from SonarCloud (redacted as necessary) of an issue that you expected a notification for and didn’t get? Specifically, I want to verify that the issue was actually assigned to you (by analysis).
Thx,
Ann
Hi
Can you provide a mail I can send screenshots to.
Hi,
Please post it here. Feel free to redact sensitive information.
Ann
Hi,
This thread is likely relevant.
At the same time, I see that those issues are 4 years old. Perhaps you received the notification a while ago…?
Ann
Hi
Coincidently these I found was 4 year old.
Following are only a month old.
Can you elaborate on when the user are notified.
Only once or every time the scanning is performed until the issue is sold.
Hi,
Notifications are only sent when the issue is created or updated. Even if you’ve asked for notifications of changes on issues assigned to you, you won’t be notified if you’re the one to, E.G., change the severity of an issue. There’s no point in notifying you of a change that you made. 
HTH,
Ann
So if a new issue is created by me I Will be notified once only.
Hi,
Yes, notifications are sent once only.
HTH,
Ann
Hello
I Can add that our developers, did not even receive a notification about findings that was two weeks old.
Hi,
How about you introduce a brand new issue and check your SonarQube logs and your SendMail logs to see whether a notification is sent? It’s going to be difficult to diagnose two-weeks-ago.
Ann
Hi
Only one day issue, still no notifications.
Can you elabora on the following
Check SonarQube logs and your SendMail logs
What is the path for above?.
Hi,
Thanks for this fresh example. I’m going to flag it for the team.
Ann
