Hello,
All of the admin users in my org’s SonarCloud instance are no longer at the company. How would I go about getting myself/someone else authorized on the account added as an admin?
Thanks
Hi,
Welcome to the community!
Just to let you know, we don’t yet have a formal process for this. We’re in the process of figuring it out & someone should contact you “soon”.
Ann
Hi - thanks for the reply.
We’re seeing this morning that all of our scans are failing, as our org has been suspended in Sonar, presumably due to our payment info expiring/needing to be updated.
Has any progress on adding my account as an org admin been made? With my current permissions, I am not able to see or update the payment details for our account. I’m guessing one of our previous Sonar admins was handling this invoice, but again, none of the admins in our Sonar account are at the company anymore.
Appreciate any help you can provide on this.
Hello again - after speaking with our Accounts Payable team, it looks like the credit card on file needs to be updated, as our last invoice failed to process. The invoice/warning notice says to use the admin portal to update the payment info, but no one in our org is able to access that page due to not having admin access.
Could someone please let me know what details we need to confirm for admin access to be granted to my account?
For anyone else that lands here, we were finally able to resolve this via their contact form: Contact | Sonar SonarSource
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