Existing Azure DevOps organization is already bound (no way to transfer)

Can someone from support please pm me? Getting “This Azure DevOps organization is already bound” when trying to create my organization. I’m not trying to create multiple organizations.

I’m the new engineering director at my company. The previous engineering leader left before I got here and the account was not transferred. They initiated an organization with SonarCloud but never implemented it. I’d like to have the organization transferred to me or deactivated so I can create a new one. The old account is inactive. I will provide more information in pm.Thanks.