We need to know the SonarQube version that is used so we can start our investigation. Unfortunately this information is missing in what you shared.
I’m sharing with you 2 ways to get this information.
Option 1 (my preferred way)
Go in this URL:
https://[your sonarqube hostname]/api/plugins/installed
You will get a JSON output with the list of all the components running your SonarQube instance.
You can attach it here or copy/paste its content and that will be fine.
Go in your SonarQube UI, and scroll down in the bottom of the page.
You should see a footer looking like this one.
Copy/paste the content of the footer here so we can know the version of SonarQube.