Hi,
I’m the owner/admin of the org (Team plan). and I have a Project appears in my project list, but opening it shows “The requested project does not exist, or you have not been granted access”.
This issue didn’t exist before and All members in the org have ‘Browse’ and ‘See Source Code’ permissions on all repos they can access via GitHub.
Do you have any idea where this might come from?
Thanks!
Apparently, all org memebers who had access to this project (and others) lost it too, just like me."
I’ve sent you a private message to collect the project key.
Do you have any permission templates that would remove ALL permissions?
The projects belongs to your organization, correct? Meaning, it’s listed when you go to your Organization, then Projects? (not the My Projects page)
Did this happen right after creating the project, or for an existing project?
The project was private or public?
Hi @Guillaume,
Yes, this is happening with existing projects that had no issues before — they’ve been functioning fine until now. They are all private projects, created well in advance, and listed under the organization’s project space (not under “My Projects”).
The permission templates that we have (default and the another ) gives all access ‘Browse’ and ‘See code source’ to all membres.
Let me know if you’d like me to share project IDs or any additional context.
Thanks!
Can you share a screenshot of where you see them? I think there might be some ambiguity.
Hello ! Since it’s confidential information, I will send you a video screenshot of the situation.
Do you have another organization admin that could check the permission for this project?
I don’t quite understand your request, but I’ve already sent you a private message with a video screenshot showing the permissions and the current configuration.
I sent a private message to Colin 7 days ago because I can’t disclose the organization’s conf and repositories in a public community message.
Thank you for the video screenshot. It seems like you have a dedicated permission template for the project you can’t access but the permission should allow you to see project.
Maybe some changes were done on the permission template after being applied on the project, thus some confusion.
Could you apply the permission template on the project again?
Administration > Project Management > 3 vertical dots next to the project you want to gain access > apply permission template
Also, is there a Restore Access option after clicking on the 3 dots?
Cheers,
Hello Guillaume,
Thank you for the information, the problem seems to be resolved, but without us changing anything on our side.
Because on my end, in Administration > Project Management, I don’t see the 3 vertical dots next to the project to change the default permission template is that normal?
Best regards,
