Hi Carine,
thank you for the response, from my understanding of the problem since we were upgrading from a developer version of SonarQube the Server ID remained the same. But the issue now appears to be a host mix up so the issue as you stated may be related to an incorrect Server ID. I’ll follow up with Ken, after I started this post I found one that he started to resolve our issue ( Developer to Enterprise - SonarQube - Sonar Community (sonarsource.com)).
Edit: we have confirmed the issue has been resolved with the steps taken in the above post. thank you again for your help!