# Upgrade from 7.7 \> 7.9.6 LTS Failed -

**URL:** <https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308>\
**Category:** SonarQube Server / Community Build\
**Tags:** 8-9-lts-upgrade\
**Created:** [December 3, 2021, 6:23pm UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308 "2021-12-03T18:23:54Z")\
**Posts on this page:** 11\
**Page:** 1

<div class="post-metadata">

**Author:** ![bcube](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/bcube/32/28075_2.png) [@bcube](https://community.sonarsource.com/u/bcube)\
**Post date:** [December 3, 2021, 6:23pm UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/1 "2021-12-03T18:23:54Z")

</div>

I tried to update my version from 7.7. to 8.9, so I first update to 7.9.6 LTS but the webapp stopped while I am trying to go on \setup  
I’m on linux server with mssql database.

Here are the logs:  
**Sonar.log**

```auto
--> Wrapper Started as Daemon
Launching a JVM...
Wrapper (Version 3.2.3) http://wrapper.tanukisoftware.org
  Copyright 1999-2006 Tanuki Software, Inc. All Rights Reserved.

2021.12.03 19:18:46 INFO app[][o.s.a.AppFileSystem] Cleaning or creating temp directory /opt/sonarqube-7.9.6/temp
2021.12.03 19:18:46 INFO app[][o.s.a.es.EsSettings] Elasticsearch listening on /127.0.0.1:9001
2021.12.03 19:18:46 INFO app[][o.s.a.ProcessLauncherImpl] Launch process[[key='es', ipcIndex=1, logFilenamePrefix=es]] from [/opt/sonarqube-7.9.6/elasticsearch]: /opt/sonarqube-7.9.6/elasticsearch/bin/elasticsearch
2021.12.03 19:18:46 INFO app[][o.s.a.SchedulerImpl] Waiting for Elasticsearch to be up and running
OpenJDK 64-Bit Server VM warning: Option UseConcMarkSweepGC was deprecated in version 9.0 and will likely be removed in a future release.
2021.12.03 19:18:46 INFO app[][o.e.p.PluginsService] no modules loaded
2021.12.03 19:18:46 INFO app[][o.e.p.PluginsService] loaded plugin [org.elasticsearch.transport.Netty4Plugin]
2021.12.03 19:18:53 INFO app[][o.s.a.SchedulerImpl] Process[es] is up
2021.12.03 19:18:54 INFO app[][o.s.a.ProcessLauncherImpl] Launch process[[key='web', ipcIndex=2, logFilenamePrefix=web]] from [/opt/sonarqube-7.9.6]: /usr/lib/jvm/java-11-openjdk-amd64/bin/java -Djava.awt.headless=true -Dfile.encoding=UTF-8 -Djava.io.tmpdir=/opt/sonarqube-7.9.6/temp --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED -Xmx512m -Xms128m -XX:+HeapDumpOnOutOfMemoryError -Dhttp.nonProxyHosts=localhost|127.*|[::1] -cp ./lib/common/*:/opt/sonarqube-7.9.6/lib/jdbc/mssql/mssql-jdbc-6.2.2.jre8.jar org.sonar.server.app.WebServer /opt/sonarqube-7.9.6/temp/sq-process7589762191280834022properties
2021.12.03 19:18:57 WARN app[][startup] ################################################################################
2021.12.03 19:18:57 WARN app[][startup] The database must be manually upgraded. Please backup the database and browse /setup. For more information: https://docs.sonarqube.org/latest/setup/upgrading
2021.12.03 19:18:57 WARN app[][startup] ################################################################################
2021.12.03 19:18:57 INFO app[][o.s.a.SchedulerImpl] Process[web] is stopped
2021.12.03 19:18:57 WARN app[][o.s.a.p.AbstractManagedProcess] Process exited with exit value [es]: 143
2021.12.03 19:18:57 INFO app[][o.s.a.SchedulerImpl] Process[es] is stopped
2021.12.03 19:18:57 INFO app[][o.s.a.SchedulerImpl] SonarQube is stopped
<-- Wrapper Stopped

```

**web.log**

```auto
2021.12.03 19:18:54 INFO web[][o.s.p.ProcessEntryPoint] Starting web
2021.12.03 19:18:54 INFO web[][o.a.t.u.n.NioSelectorPool] Using a shared selector for servlet write/read
2021.12.03 19:18:55 INFO web[][o.e.p.PluginsService] no modules loaded
2021.12.03 19:18:55 INFO web[][o.e.p.PluginsService] loaded plugin [org.elasticsearch.join.ParentJoinPlugin]
2021.12.03 19:18:55 INFO web[][o.e.p.PluginsService] loaded plugin [org.elasticsearch.percolator.PercolatorPlugin]
2021.12.03 19:18:55 INFO web[][o.e.p.PluginsService] loaded plugin [org.elasticsearch.transport.Netty4Plugin]
2021.12.03 19:18:56 INFO web[][o.s.s.e.EsClientProvider] Connected to local Elasticsearch: [127.0.0.1:9001]
2021.12.03 19:18:56 INFO web[][o.s.s.p.LogServerVersion] SonarQube Server / 7.9.6.41879 / 38d385dda4435530bb4fdf77e0d28e31c401a976
2021.12.03 19:18:56 INFO web[][o.sonar.db.Database] Create JDBC data source for jdbc:sqlserver://v5sqlrd.legisway.com;databaseName=sonar
2021.12.03 19:18:56 INFO web[][o.s.s.p.ServerFileSystemImpl] SonarQube home: /opt/sonarqube-7.9.6
2021.12.03 19:18:56 INFO web[][o.s.s.u.SystemPasscodeImpl] System authentication by passcode is disabled
2021.12.03 19:18:57 WARN web[][o.s.s.p.DatabaseServerCompatibility] The database must be manually upgraded. Please backup the database and browse /setup. For more information: https://docs.sonarqube.org/latest/setup/upgrading
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin Git / 1.12.1.2064 / ed18ad2f7cbad8b77048b4b129ddded3d6b70393
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin GitHub Authentication for SonarQube / 1.5.0.870 / 153f7c7af7a264adb0fcbe5fee87bdd140a6a3a1
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin JaCoCo / 1.0.2.475 / b79a4724f3a9af1051266b4f8ca0460977295ead
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin LDAP / 2.2.0.608 / 79dc3fa4393a29667673c70182f3016288b548b7
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SAML 2.0 Authentication for SonarQube / 1.2.0.682 / 44d64e660a3c7f235962a7bcfef78bf8c87db98a
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarCSS / 1.1.1.1010 / 365e21fd0cb9035669fc59f6fec7c8fd28a7303b
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarFlex / 2.5.1.1831 / a0c44437f6abb0feec76edd073f91fec64db2a6c
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarGo / 1.1.1.2000 / 40d55921c7a63b67386a053490d17b6723a46cd5
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarHTML / 3.1.0.1615 / 4181edb5eff5605bec82dc0aa15ecd70eaa5857f
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarJS / 5.2.1.7778 / 49f34eaeaad59868d4353d89b1fc5c02bbe51976
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarJava / 5.13.1.18282 / 568f8ed2349f48e250a9329895b9a870100dfbeb
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarKotlin / 1.5.0.315 / 4ff3a145a58f3f84f1b39846a205a129d742e993
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarScala / 1.5.0.315 / 4ff3a145a58f3f84f1b39846a205a129d742e993
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarTS / 1.9.0.3766 / 4a4080b78001a78d758d1d0fa0190fb9496b6f57
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin SonarXML / 2.0.1.2020 / c5b84004face582d56f110e24c29bf9c6a679e69
2021.12.03 19:18:57 INFO web[][o.s.s.p.ServerPluginRepository] Deploy plugin Svn / 1.9.0.1295 / 942e075773975354e32691a60bfd968065703e04
2021.12.03 19:18:57 INFO web[][o.s.s.p.d.m.c.MssqlCharsetHandler] Verify that database collation is case-sensitive and accent-sensitive
2021.12.03 19:18:57 INFO web[][o.s.s.p.Platform] Database needs to be migrated. Please refer to https://docs.sonarqube.org/latest/setup/upgrading
2021.12.03 19:18:57 INFO web[][o.s.s.p.w.MasterServletFilter] Initializing servlet filter org.sonar.server.ws.WebServiceFilter@65deb90 [pattern=UrlPattern{inclusions=[/api/system/migrate_db.*, ...], exclusions=[/api/properties*, ...]}]
2021.12.03 19:18:57 INFO web[][o.s.s.a.EmbeddedTomcat] HTTP connector enabled on port 9000
2021.12.03 19:18:57 INFO web[][o.s.p.ProcessEntryPoint] Hard stopping process

```

**es.log**

```auto
2021.12.03 19:18:48 INFO es[][o.e.e.NodeEnvironment] using [1] data paths, mounts [[/ (/dev/mapper/srv--rd--sonar2--vg-root)]], net usable_space [40.9gb], net total_space [46.7gb], types [ext4]
2021.12.03 19:18:48 INFO es[][o.e.e.NodeEnvironment] heap size [494.9mb], compressed ordinary object pointers [true]
2021.12.03 19:18:48 INFO es[][o.e.n.Node] node name [sonarqube], node ID [QKqr9IpaQGmMjioHgNVi2g]
2021.12.03 19:18:48 INFO es[][o.e.n.Node] version[6.8.0], pid[28630], build[default/tar/65b6179/2019-05-15T20:06:13.172855Z], OS[Linux/4.9.0-7-amd64/amd64], JVM[Debian/OpenJDK 64-Bit Server VM/11.0.6/11.0.6+10-post-Debian-1bpo91]
2021.12.03 19:18:48 INFO es[][o.e.n.Node] JVM arguments [-XX:+UseConcMarkSweepGC, -XX:CMSInitiatingOccupancyFraction=75, -XX:+UseCMSInitiatingOccupancyOnly, -Des.networkaddress.cache.ttl=60, -Des.networkaddress.cache.negative.ttl=10, -XX:+AlwaysPreTouch, -Xss1m, -Djava.awt.headless=true, -Dfile.encoding=UTF-8, -Djna.nosys=true, -XX:-OmitStackTraceInFastThrow, -Dio.netty.noUnsafe=true, -Dio.netty.noKeySetOptimization=true, -Dio.netty.recycler.maxCapacityPerThread=0, -Dlog4j.shutdownHookEnabled=false, -Dlog4j2.disable.jmx=true, -Djava.io.tmpdir=/opt/sonarqube-7.9.6/temp, -XX:ErrorFile=../logs/es_hs_err_pid%p.log, -Des.enforce.bootstrap.checks=true, -Xms512m, -Xmx512m, -XX:+HeapDumpOnOutOfMemoryError, -Des.path.home=/opt/sonarqube-7.9.6/elasticsearch, -Des.path.conf=/opt/sonarqube-7.9.6/temp/conf/es, -Des.distribution.flavor=default, -Des.distribution.type=tar]
2021.12.03 19:18:48 INFO es[][o.e.p.PluginsService] loaded module [analysis-common]
2021.12.03 19:18:48 INFO es[][o.e.p.PluginsService] loaded module [lang-painless]
2021.12.03 19:18:48 INFO es[][o.e.p.PluginsService] loaded module [mapper-extras]
2021.12.03 19:18:48 INFO es[][o.e.p.PluginsService] loaded module [parent-join]
2021.12.03 19:18:48 INFO es[][o.e.p.PluginsService] loaded module [percolator]
2021.12.03 19:18:48 INFO es[][o.e.p.PluginsService] loaded module [reindex]
2021.12.03 19:18:48 INFO es[][o.e.p.PluginsService] loaded module [repository-url]
2021.12.03 19:18:48 INFO es[][o.e.p.PluginsService] loaded module [transport-netty4]
2021.12.03 19:18:48 INFO es[][o.e.p.PluginsService] no plugins loaded
2021.12.03 19:18:49 WARN es[][o.e.d.c.s.Settings] [http.enabled] setting was deprecated in Elasticsearch and will be removed in a future release! See the breaking changes documentation for the next major version.
2021.12.03 19:18:50 INFO es[][o.e.d.DiscoveryModule] using discovery type [zen] and host providers [settings]
2021.12.03 19:18:50 INFO es[][o.e.n.Node] initialized
2021.12.03 19:18:50 INFO es[][o.e.n.Node] starting ...
2021.12.03 19:18:50 INFO es[][o.e.t.TransportService] publish_address {127.0.0.1:9001}, bound_addresses {127.0.0.1:9001}
2021.12.03 19:18:50 INFO es[][o.e.b.BootstrapChecks] explicitly enforcing bootstrap checks
2021.12.03 19:18:53 INFO es[][o.e.c.s.MasterService] zen-disco-elected-as-master ([0] nodes joined), reason: new_master {sonarqube}{QKqr9IpaQGmMjioHgNVi2g}{I9RYkENWRLeq_93V1X7LzQ}{127.0.0.1}{127.0.0.1:9001}{rack_id=sonarqube}
2021.12.03 19:18:53 INFO es[][o.e.c.s.ClusterApplierService] new_master {sonarqube}{QKqr9IpaQGmMjioHgNVi2g}{I9RYkENWRLeq_93V1X7LzQ}{127.0.0.1}{127.0.0.1:9001}{rack_id=sonarqube}, reason: apply cluster state (from master [master {sonarqube}{QKqr9IpaQGmMjioHgNVi2g}{I9RYkENWRLeq_93V1X7LzQ}{127.0.0.1}{127.0.0.1:9001}{rack_id=sonarqube} committed version [1] source [zen-disco-elected-as-master ([0] nodes joined)]])
2021.12.03 19:18:53 INFO es[][o.e.n.Node] started
2021.12.03 19:18:53 INFO es[][o.e.g.GatewayService] recovered [0] indices into cluster_state
2021.12.03 19:18:57 INFO es[][o.e.n.Node] stopping ...
2021.12.03 19:18:57 INFO es[][o.e.n.Node] stopped
2021.12.03 19:18:57 INFO es[][o.e.n.Node] closing ...
2021.12.03 19:18:57 INFO es[][o.e.n.Node] closed

```

---

<div class="post-metadata">

**Author:** ![ganncamp](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/ganncamp/32/1261_2.png) [@ganncamp](https://community.sonarsource.com/u/ganncamp)\
**Post date:** [December 3, 2021, 8:18pm UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/2 "2021-12-03T20:18:23Z")

</div>

Hi,

Welcome to the community!

The answer is there in `web.log`:

> [@bcube](#):
>
> `Database needs to be migrated. Please refer to https://docs.sonarqube.org/latest/setup/upgrading`

&nbsp;  
HTH,  
Ann

---

<div class="post-metadata">

**Author:** ![bcube](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/bcube/32/28075_2.png) [@bcube](https://community.sonarsource.com/u/bcube)\
**Post date:** [December 6, 2021, 3:43pm UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/3 "2021-12-06T15:43:00Z")

</div>

Hi @ganncamp ,

We are on _Microsoft SQL Server_.  
I’m upgrading from the ZipFile.  
But when we start the server. we are stuck on step **5. Start your new SonarQube Server**  
We can’t upgrade by going to /setup cause the server stopped while starting.  
The following step : _6. Browse to `http://yourSonarQubeServerURL/setup` and follow the setup instruction_ cannot be achieved. ☹  
In the instructions on the upgrade page, there is no further information or advice for MSSQL.  
Did I miss something?

Thanks and Regards,

Benoît

---

<div class="post-metadata">

**Author:** ![ganncamp](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/ganncamp/32/1261_2.png) [@ganncamp](https://community.sonarsource.com/u/ganncamp)\
**Post date:** [December 6, 2021, 5:15pm UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/4 "2021-12-06T17:15:42Z")

</div>

Hi Benoit,

(Sorry about the missing accent; AmE keyboard 😳 )

You’re right. I overlooked that.

So first, there’s another log in that directory. Anything interesting in it?

&nbsp;  
Ann

---

<div class="post-metadata">

**Author:** ![bcube](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/bcube/32/28075_2.png) [@bcube](https://community.sonarsource.com/u/bcube)\
**Post date:** [December 7, 2021, 8:48am UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/5 "2021-12-07T08:48:21Z")

</div>

Hi @ganncamp ,  
There is only an access.log file. which is empty.

Regards,  
Benoît

---

<div class="post-metadata">

**Author:** ![ganncamp](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/ganncamp/32/1261_2.png) [@ganncamp](https://community.sonarsource.com/u/ganncamp)\
**Post date:** [December 7, 2021, 4:52pm UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/6 "2021-12-07T16:52:38Z")

</div>

Hi Benoit,

There’s no `ce.log`?

&nbsp;  
Ann

---

<div class="post-metadata">

**Author:** ![bcube](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/bcube/32/28075_2.png) [@bcube](https://community.sonarsource.com/u/bcube)\
**Post date:** [December 7, 2021, 8:39pm UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/7 "2021-12-07T20:39:49Z")

</div>

Hi,  
No, only sonar.log, es.log, web.log and access.log.  
Regards,  
Benoît

---

<div class="post-metadata">

**Author:** ![ganncamp](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/ganncamp/32/1261_2.png) [@ganncamp](https://community.sonarsource.com/u/ganncamp)\
**Post date:** [December 7, 2021, 8:42pm UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/8 "2021-12-07T20:42:32Z")

</div>

Hi Benoit,

This is odd. Can you double-check the ownership of `$SONARQUBE-HOME` and its subdirectories? Is it possible that SonarQube isn’t able to write that log file?

&nbsp;  
Ann

---

<div class="post-metadata">

**Author:** ![bcube](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/bcube/32/28075_2.png) [@bcube](https://community.sonarsource.com/u/bcube)\
**Post date:** [December 9, 2021, 10:36am UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/9 "2021-12-09T10:36:06Z")

</div>

Hi Ann,

Yesterday, I double check each directory and found nothing.  
Today, I have download a fresh version of the sonar 7.9.6 and retry from the beginning and it is working.  
I don’t know what was missing but this time the update can go further.  
I wil continue to update to next LTS version ( 8.9.3).

Thanks for your advice.

Benoît

---

<div class="post-metadata">

**Author:** ![bcube](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/bcube/32/28075_2.png) [@bcube](https://community.sonarsource.com/u/bcube)\
**Post date:** [December 9, 2021, 11:04am UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/10 "2021-12-09T11:04:15Z")

</div>

Everything was fine for update to 8.9.3.  
I’m now in last LTS version. 😊

Thanks @ganncamp for the quick reply.

---

<div class="post-metadata">

**Author:** ![system](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/system/32/31083_2.png) [@system](https://community.sonarsource.com/u/system)\
**Post date:** [December 16, 2021, 11:04am UTC](https://community.sonarsource.com/t/upgrade-from-7-7-7-9-6-lts-failed/54308/11 "2021-12-16T11:04:16Z")

</div>

Closed on December 16, 2021, 11:04am UTC

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