Good day, recently the service account we use to manager service connections was accidentally deleted. After re-making the AD account and signing into Azure DevOps/SonarQube we’re unable to add the proper account to SonarQube. Every time we add the user’s email address it adds the old username and not the new one.
Can someone please help fix this?
Thanks.
Hey there.
I imagine you are facing the issue documented here.
Do you see this banner in your new SonarQube Cloud account?
A banner with the following message will warn you about the login restriction: “For security reasons, your email could not be linked to this account. This is a temporary measure. To link your email, please provide a new email address in Azure DevOps.”
The easiest thing to do, in the short-term, would be to provide a different e-mail address.
On Azure DevOps, change your email address to an email address that is not used in another SonarQube Cloud account. When you sign in to SonarQube Cloud with this email address, a new account is created in SonarQube Cloud with full access.
Hi Colin, I do see that banner. How temporary is this? In order to provide a new email I’d need a new account which is not what I’m looking to do, is there no way for someone to remove the orphaned username?
Unfortunately, for the moment, this is the only option. We plan to resolve this in Q3, so possibly as soon as next month.