# SonarQube CLoud malfunction **URL:** \ **Category:** SonarQube Cloud\ **Tags:** sonarqube-cloud\ **Created:** [September 30, 2025, 2:25pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629 "2025-09-30T14:25:05Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![ftlvz](https://avatars.discourse-cdn.com/v4/letter/f/c2a13f/32.png) [@ftlvz](https://community.sonarsource.com/u/ftlvz)\ **Post date:** [September 30, 2025, 2:25pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/1 "2025-09-30T14:25:05Z")
A momento ago I was creating new projects in SonarQube Cloud, now I cannot access any project in my organization. I keep seeing errors saying that the project’s Quality Gate cannot be found. ---
**Author:** ![pconnor](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/pconnor/32/984_2.png) [@pconnor](https://community.sonarsource.com/u/pconnor)\ **Post date:** [September 30, 2025, 2:26pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/2 "2025-09-30T14:26:22Z")
Yep we are getting this message when trying to view quality gates in SonarQube Cloud: ”Failed to retrieve entitlements for organization ……” Pipelines are also breaking when trying to fetch the quality gate status ---
**Author:** ![Stefan\_Bulzan](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/stefan_bulzan/32/65648_2.png) [@Stefan\_Bulzan](https://community.sonarsource.com/u/Stefan_Bulzan)\ **Post date:** [September 30, 2025, 2:33pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/3 "2025-09-30T14:33:46Z")
> [@ftlvz](#): > > A momento ago I was creating new projects in SonarQube Cloud, now I cannot access any project in my organization. I keep seeing errors saying that the project’s Quality Gate cannot be found. Same here: no projects load, same error with entitlement retrieval. Our pipelines are blocked! ---
**Author:** ![Colin](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/colin/32/55255_2.png) [@Colin](https://community.sonarsource.com/u/Colin)\ **Post date:** [September 30, 2025, 2:40pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/4 "2025-09-30T14:40:18Z")
Hey there. Thank you for the reports. 🙏 We are currently rolling back a change to our entitlements service, so this should be resolved soon. ---
**Author:** ![Lareeth](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/lareeth/32/56555_2.png) [@Lareeth](https://community.sonarsource.com/u/Lareeth)\ **Post date:** [September 30, 2025, 2:45pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/5 "2025-09-30T14:45:07Z")
Could you please update [https://status.sonarqube.com/](https://status.sonarqube.com/) with this (second today) issue, this has been affecting us for over 30 minutes with no notifications ---
**Author:** ![rvilhena10](https://avatars.discourse-cdn.com/v4/letter/r/b5e925/32.png) [@rvilhena10](https://community.sonarsource.com/u/rvilhena10)\ **Post date:** [September 30, 2025, 2:46pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/6 "2025-09-30T14:46:39Z")
Agree. It has been very unstable and inconsistent today and we need to come to the Forum to validate the new errors our teams are reporting. ---
**Author:** ![Colin](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/colin/32/55255_2.png) [@Colin](https://community.sonarsource.com/u/Colin)\ **Post date:** [September 30, 2025, 2:58pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/7 "2025-09-30T14:58:32Z")
Hello, The issue has now been resolved. We apologize for any inconvenience this may have caused. Thank you for your patience. ---
**Author:** ![greg\_h\_amplifi](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/greg_h_amplifi/32/65084_2.png) [@greg\_h\_amplifi](https://community.sonarsource.com/u/greg_h_amplifi)\ **Post date:** [September 30, 2025, 3:48pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/8 "2025-09-30T15:48:17Z")
I am still seeing errors when we run Sonarcloud in our CI pipeline. [api.sonarcloud.io](http://api.sonarcloud.io) is returning a 500 error ---
**Author:** ![bchevallereau](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/bchevallereau/32/72668_2.png) [@bchevallereau](https://community.sonarsource.com/u/bchevallereau)\ **Post date:** [September 30, 2025, 3:52pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/9 "2025-09-30T15:52:11Z")
Same here. Still having issues. ---
**Author:** ![snorlax10000](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/snorlax10000/32/72639_2.png) [@snorlax10000](https://community.sonarsource.com/u/snorlax10000)\ **Post date:** [September 30, 2025, 3:53pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/10 "2025-09-30T15:53:38Z")
Our org has issues with failing calls to [https://sonarcloud.io/api/settings/values.protobuf](https://sonarcloud.io/api/settings/values.protobuf) endpoint in the CI pipelines since ~4:30 PM UK time: ![2025-09-30_16-38-27](https://europe1.discourse-cdn.com/sonarsource/uploads/sonarcommunity/original/3X/3/3/330637e5d8b5e9347ec21cbf5e410557c086e125.jpeg) ---
**Author:** ![Colin](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/colin/32/55255_2.png) [@Colin](https://community.sonarsource.com/u/Colin)\ **Post date:** [September 30, 2025, 3:58pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/11 "2025-09-30T15:58:37Z")
Unfortunately, this is another, separate incident. We will keep you posted here as well aso on [https://status.sonarqube.com/](https://status.sonarqube.com/). ---
**Author:** ![nateidm](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/nateidm/32/17431_2.png) [@nateidm](https://community.sonarsource.com/u/nateidm)\ **Post date:** [September 30, 2025, 3:58pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/12 "2025-09-30T15:58:38Z")
We’re getting errors during CI and when I login to the dashboard I see no projects and get an error toast. ![Screenshot 2025-09-30 at 11.47.37 AM](https://europe1.discourse-cdn.com/sonarsource/uploads/sonarcommunity/original/3X/0/7/071415d8e14affe66009504e769c96b5883c80e2.png) ![Screenshot 2025-09-30 at 11.47.19 AM](https://europe1.discourse-cdn.com/sonarsource/uploads/sonarcommunity/original/3X/d/b/db65f5f933d0f3ebea16be242fdc7289a39bfe88.png) ![Screenshot 2025-09-30 at 11.47.09 AM](https://europe1.discourse-cdn.com/sonarsource/uploads/sonarcommunity/original/3X/e/c/ecebf92dc0d8c182a458b2ded344c2c47c722f51.png) ---
**Author:** ![jpickwell](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/jpickwell/32/72675_2.png) [@jpickwell](https://community.sonarsource.com/u/jpickwell)\ **Post date:** [September 30, 2025, 3:59pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/13 "2025-09-30T15:59:13Z")
I’m seeing a 500 error in the browser inspection tool for `/api/users/current`. ---
**Author:** ![Colin](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/colin/32/55255_2.png) [@Colin](https://community.sonarsource.com/u/Colin)\ **Post date:** [September 30, 2025, 4:02pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/14 "2025-09-30T16:02:06Z")
ETA is 30 minutes for a fix to be deployed (18:30 CEST) ---
**Author:** ![ganncamp](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/ganncamp/32/1261_2.png) [@ganncamp](https://community.sonarsource.com/u/ganncamp)\ **Post date:** [September 30, 2025, 4:26pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/15 "2025-09-30T16:26:15Z")
Hi all, The fix is deployed. Can you try again, please? Sorry for the inconvenience.   Thx, Ann ---
**Author:** ![ftlvz](https://avatars.discourse-cdn.com/v4/letter/f/c2a13f/32.png) [@ftlvz](https://community.sonarsource.com/u/ftlvz)\ **Post date:** [September 30, 2025, 4:46pm UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/16 "2025-09-30T16:46:54Z")
From a quick navigation on the web UI, issues seem fixed. Unfortunately, I cannot try an analysis right now. ---
**Author:** ![system](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/system/32/31083_2.png) [@system](https://community.sonarsource.com/u/system)\ **Post date:** [November 3, 2025, 10:26am UTC](https://community.sonarsource.com/t/sonarqube-cloud-malfunction/149629/17 "2025-11-03T10:26:43Z")
Closed on November 3, 2025, 10:26am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.