SonarCloud SLA?

In response to today’s outage, I checked the Terms of Service for an SLA and didn’t find one mentioned. What is SonarCloud’s SLA and how does a paid customer make a claim?

Hi Eric,

SonarCloud is a self-service product for which no SLA is offered.

You can find the terms of service here:

And you might also find useful our status page, that you can subscribe to: