SonarCloud SLA?

In response to today’s outage, I checked the Terms of Service for an SLA and didn’t find one mentioned. What is SonarCloud’s SLA and how does a paid customer make a claim?

Hi Eric,

SonarCloud is a self-service product for which no SLA is offered.

You can find the terms of service here: https://www.sonarcloud.io/terms.pdf

And you might also find useful our status page, that you can subscribe to: https://sonarcloud.statuspage.io/