Hi,
I’ve the same message, that my account is restricted since month. I’ve contact in February SonarCloud, but they have not found a solution. Now they say: post it in the community. It’s my a personal Microsoft account, so I can’t change my e-mail address. This account is the owner of the Azure DevOps Organization.
Hi Lars,
That “For security reasons, your access to SonarQube Cloud has been restricted…” banner comes from a security measure we added for Microsoft / Azure DevOps logins. When the identifier we receive from Microsoft changes, or when we can’t reliably associate a valid, verifiable email with that identity, we temporarily restrict access until a one‑time email verification completes.
For your personal Microsoft account, could you try the following:
Force a fresh sign‑in and verification
Log out of SonarQube Cloud.
Log out of your Microsoft / Azure DevOps session (including any other browser tabs), then close the browser.
Open a new browser window, go to SonarQube Cloud, and choose “Sign in with Azure DevOps”.
Check whether a “Verify your email” dialog appears in SonarQube Cloud and whether you receive a 6‑digit code at your outlook.com mailbox.
Confirm the email on the Microsoft side
In Azure DevOps / your Microsoft account settings, check that:
The account you’re using to own the Azure DevOps organization has a real, active email address configured (not a placeholder or “no‑reply” style address).
That email address can receive external mail (including from @sonarsource.com).
This doesn’t work since month. We’ve deleted my account and my organization several times with your coworkers from sales. I’ve delete the sonarcloud-app from my Microsoft account, but there is no ‘Verify your email’ dialog. Never. I changed the browser, delete all browser cached information. Only the dialog appears, the sonarcloud.io will read profile information. I accepted this and than I get the same banner.