Problem binding to Github organization in new account

I’ve attempted a number of steps to bind our (private) Github organization to a new organization in sonarcloud. After configuring the app on github I’m redirect again to the sonarcloud but can’t login and the organization isn’t added.
Please help.

Welcome to the community!

Please try the following steps, and let me know at which point something doesn’t work as it’s supposed to.

First of all, I assume the organization does not exist on SonarCloud yet (because you were not able to created it). So when you click on your avatar icon in the top right corner on SonarCloud, then under My Organizations you do not see your organization. Please let me know if that’s not the case.

  1. Login to SonarCloud with your GitHub account that has admin permission on your GitHub org (= permission to install an app)

  2. From the “+” in the top right on SonarCloud, click Create new organization.

  3. The next page should give you the option to Choose an organization on GitHub for installing our application, or, if our application was already installed on the GitHub organization you want to import, then choose it from the list. At this point, please check the settings of your organization on GitHub, look in the Installed GitHub Apps menu to see if SonarCloud is already there. If yes, then choose the second option.

At this point please let me know which is your case, which option you choose, and what happens after you select it.

I’m getting this error when trying to add github organization to sonarcloud.

SonarCloud app is installed in Installed GitHub Apps (I tried to uninstall app and add again, even deleted my account from sonarcloud and reenter again).

Any help ?