Paying for TEAM Plan but website in eastern Europe shows PAID Plan

SonarQube Cloud
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Template for a good new topic, formatted with Markdown:

  • ALM used - GitHub
  • CI system used - GitHub Actions
  • Scanner command used when applicable - N/A
  • Languages of the repository - Flutter / Dart, Swift, Kotlin
  • Only if the SonarCloud project is public, the URL - Private
  • Error observed (wrap logs/code around with triple quotes ``` for proper formatting) - N/A
  • Steps to reproduce - just use the YAML generated through the Sonar Cloud project interface. We have secrets setup in GH to supply the tokens.
  • Potential workaround

Do not share screenshots of logs – share the text itself (bonus points for being well-formatted)!

The website shows TEAM Plan in the upper right-hand corner in the United States of America, but in Eastern Europe, it shows PAID Plan. We believe this interferes with our ability to analyze Dart (Flutter) code. No files are showing up as analyzed in the project on SonarCloud.

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Hi,

Welcome to the community!

To be clear, the people in both locations are accessing the same organization?

We try to keep it to one topic per thread. Otherwise it can get messy, fast. Can you create a new thread for this, please?

 
Thx,
Ann

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re: Organizations, yes the Organization is the same.

re: New Thread, I will create a new Thread

1 Like
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Hi,

Thanks. I’ve flagged this for the experts.

 
Ann

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Hello @ChrisSDK

Could it be possible that the person looking at your organization from the US is an administrator of it?
And the person looking at it from Eastern Europe is a member (without admin rights)?

There is a known display bug about that, non admin of org sees it as “paid” instead of “team” but that should just be a display bug, it shouldn’t impact your ability to analyze Dart code.

1 Like
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Yes, I am an Admin in the US, and the non-Admin member is in Eastern Europe.

1 Like
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Okay, so I can confirm this is a known bug: Non-admin members of an organization will only see “Paid” instead of “Team” in Sonarcloud.

It should not affect any feature access for you or the members of your organization. I believe you created a thread about your issues with Dart; we will help you solve those there.

Thanks for reporting that issue and we will make sure to fix this display issue as soon as we can.