# Not able to access sonarqube from the browser (Chrome and Microsoft edge)

**URL:** <https://community.sonarsource.com/t/not-able-to-access-sonarqube-from-the-browser-chrome-and-microsoft-edge/88893>\
**Category:** SonarQube Server / Community Build\
**Created:** [April 10, 2023, 7:34am UTC](https://community.sonarsource.com/t/not-able-to-access-sonarqube-from-the-browser-chrome-and-microsoft-edge/88893 "2023-04-10T07:34:34Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![kenneth2n](https://avatars.discourse-cdn.com/v4/letter/k/f08c70/32.png) [@kenneth2n](https://community.sonarsource.com/u/kenneth2n)\
**Post date:** [April 10, 2023, 7:34am UTC](https://community.sonarsource.com/t/not-able-to-access-sonarqube-from-the-browser-chrome-and-microsoft-edge/88893/1 "2023-04-10T07:34:34Z")

</div>

I have installed and configured a sonarqube server and is shows as up and running. However, when I try to connect to the browser public\_ip:9000 I get the following error

# This site can’t be reached

**54.172.51.247** refused to connect.  
I checked the web.log and found that the server failed to connect to the postgres database.  
I installed and configured using aws ubuntu t2-miedium test environment. I do not know how to resolve the issue. Please, help

---

<div class="post-metadata">

**Author:** ![Colin](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/colin/32/55255_2.png) [@Colin](https://community.sonarsource.com/u/Colin)\
**Post date:** [April 11, 2023, 8:40am UTC](https://community.sonarsource.com/t/not-able-to-access-sonarqube-from-the-browser-chrome-and-microsoft-edge/88893/2 "2023-04-11T08:40:28Z")

</div>

Hey there.

It sounds like a network connectivity (firewall, for example) issue rather than a SonarQube issue.

Does a simple `ping` to the IP address work?

---

<div class="post-metadata">

**Author:** ![kenneth2n](https://avatars.discourse-cdn.com/v4/letter/k/f08c70/32.png) [@kenneth2n](https://community.sonarsource.com/u/kenneth2n)\
**Post date:** [April 11, 2023, 3:50pm UTC](https://community.sonarsource.com/t/not-able-to-access-sonarqube-from-the-browser-chrome-and-microsoft-edge/88893/3 "2023-04-11T15:50:11Z")

</div>

I did not try pinging the IP, however, I checked the firewall and my browsers are added exceptions. In addition I could access Jenkins and Tomcat servers created from the same computer and AWS account.  
Thank you

---

<div class="post-metadata">

**Author:** ![Colin](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/colin/32/55255_2.png) [@Colin](https://community.sonarsource.com/u/Colin)\
**Post date:** [April 13, 2023, 6:15am UTC](https://community.sonarsource.com/t/not-able-to-access-sonarqube-from-the-browser-chrome-and-microsoft-edge/88893/4 "2023-04-13T06:15:48Z")

</div>

I just re-read your initial post.

> [@kenneth2n](#):
>
> I checked the web.log and found that the server failed to connect to the postgres database.

That sounds like a good reason for SonarQube not to start.

> [@kenneth2n](#):
>
> I have installed and configured a sonarqube server and is shows as up and running.

Where do you see it’s up and running?

---

<div class="post-metadata">

**Author:** ![kenneth2n](https://avatars.discourse-cdn.com/v4/letter/k/f08c70/32.png) [@kenneth2n](https://community.sonarsource.com/u/kenneth2n)\
**Post date:** [April 13, 2023, 8:19am UTC](https://community.sonarsource.com/t/not-able-to-access-sonarqube-from-the-browser-chrome-and-microsoft-edge/88893/5 "2023-04-13T08:19:47Z")

</div>

I see it as up and running from my git bash terminal/consol.  
However, I have resolved the issue.  
In the sonar.properties file I was not using the correct name of my data base.  
Thank you very much Colin for the help in trouble shooting this issue and your time.