New users not added to organization on first login

SonarQube Cloud
1
  • ALM used (Azure DevOps)
  • CI system used - Azure DevOps
  • Steps to reproduce - new users try to login using Azure DevOps option but never get added to our organization (this has been working for a few years)

I am looking for some assistance on how to debug this. The only change made was we changed to Enterprise but I can’t image this would have any effect. Any assistance will be appreciated

2

Hi,

Could you share your org and ideally enterprise keys? Also, at a guess you started noticing this once you switched to the Enterprise plan?

 
Thx,
Ann

4

Thank you for your response.

Organization: sulzerag
Enterprise: Sulzer AG (I can’'t see a key)

yes we switched at the start of the year and haven’t been able to onboard new users this year

5

Hi,

Thanks for those details. I’ve flagged this for the team.

 
Ann

7

Hi there,

was the team able to look into the issue?

8

Hi,

Sorry for the delay. I’ve nudged them. Hopefully they’ll be along soon.

 
:frowning:
Ann

9

Hi,

Can you please specify whether you are using SAML or Microsoft login?

From the information we currently have, I would suggest that you are most likely using Microsoft login. In this case, users are not automatically added to the organization. You (or more precisely, your SonarCloud organization admin) must add them to the organization by email. The user’s email will become visible after they have performed a login at least once.

Kseniya