Loss of some access when new licenses were provided but not applied

What are you trying to accomplish? Upgrade Sonarqube from version to

  • Why does this matter to you?
    Users need to login so as to view scan result
  • How would that look in SonarQube? Alternatives?
    No answer
  • How would we know it works well?
    AD user would be able to login to Sonarqube console
  • Why should it be a priority now?
    Users are unable to login to Sonarqube at the moment

Background Info:
We upgraded sonarqube and the upgrade seem to go well after , I checked the log which said “ldap
connected ok” but no other user is able to login except for my local user.

Hello @dbw6 ,

Welcome to Sonar Community :sonar:

Can you share your DEBUG server logs with me? Here’s how to get them:

  • Log in as an admin
  • Go to Administration > System > Logs level > change to DEBUG
  • Log out
  • Log in as the user having issue, expect a failure
  • Log back in as admin
  • Revert the Logs level back to INFO
  • Download the “Web Server” log file and attach it here

I will ping you if you prefer to share it privately with me.