Login issues and Token invalid

SonarQube Cloud
1

Hi I a seeing the login issues and the toke invalid for a long period and we are unable to get any response from tech support team. Can some one please help on this

2

Hi,

You haven’t given much to go on here. Is it you, personally who can’t log in? What’s your ID?

 
Ann

4

Hi @Ann, the major issue is with invalid token and then later it was throwing login issues. We are unable to sign in basically.

5

Sonarqube -token issue
Sonarqube -token issue1479×571 33.4 KB

Please see the above screenshot for the token invalid issue

6

Hi,

Thanks for the screenshot. Based on that, you’re able to log in again? Are other users in your organization still having trouble logging in?

 
Thx,
Ann

7

It happens sporadically and main issue is invalid token issue

8

Hi,

Sorry to keep coming back, but I just took a closer look at your screenshot. It looks like the problem is with the Azure token. Have you tried replacing it?

 
Ann

9

I have replaced like almost 10 times and no result

10

Hi,

Can you share exactly what error you’re seeing with the token? Is it possible the account you’re issuing the token from doesn’t have all the permissions it need in Azure?

 
Thx,
Ann

11

It has all the permissions and can we meet on this rather than back and forth emails please

12

Hi,

Can you share exactly what error you’re seeing?

 
Thx,
Ann

13

The one which I shared earlier that’s the issue. Can you please connect asap

14

Hi,

This is the Community. Paid support is available if you’d like to go that route. Ping your sales contact or contact@sonarsource.com.

Otherwise, please give me either a screenshot of the error or copy/paste the text.

 
Thx,
Ann