# I'm trying to upgrade my plan, but the payment is continuing to fail

**URL:** <https://community.sonarsource.com/t/im-trying-to-upgrade-my-plan-but-the-payment-is-continuing-to-fail/122429>\
**Category:** SonarQube Cloud\
**Tags:** sonarqube\
**Created:** [August 26, 2024, 4:01am UTC](https://community.sonarsource.com/t/im-trying-to-upgrade-my-plan-but-the-payment-is-continuing-to-fail/122429 "2024-08-26T04:01:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![apt-mcjeon](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/apt-mcjeon/32/60901_2.png) [@apt-mcjeon](https://community.sonarsource.com/u/apt-mcjeon)\
**Post date:** [August 26, 2024, 4:01am UTC](https://community.sonarsource.com/t/im-trying-to-upgrade-my-plan-but-the-payment-is-continuing-to-fail/122429/1 "2024-08-26T04:01:12Z")

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It’s a master card, but I can’t pay, so let me pay.

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**Author:** ![ganncamp](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/ganncamp/32/1261_2.png) [@ganncamp](https://community.sonarsource.com/u/ganncamp)\
**Post date:** [August 26, 2024, 3:56pm UTC](https://community.sonarsource.com/t/im-trying-to-upgrade-my-plan-but-the-payment-is-continuing-to-fail/122429/2 "2024-08-26T15:56:01Z")

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Hi,

Welcome to the community!

Can you please reach out to [contact@sonarcloud.io](mailto:contact@sonarcloud.io)?

&nbsp;  
Thx,  
Ann

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**Author:** ![apt-mcjeon](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/apt-mcjeon/32/60901_2.png) [@apt-mcjeon](https://community.sonarsource.com/u/apt-mcjeon)\
**Post date:** [August 27, 2024, 9:18am UTC](https://community.sonarsource.com/t/im-trying-to-upgrade-my-plan-but-the-payment-is-continuing-to-fail/122429/3 "2024-08-27T09:18:49Z")

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I sent you an e-mail. Please check it.

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**Author:** ![apt-mcjeon](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/apt-mcjeon/32/60901_2.png) [@apt-mcjeon](https://community.sonarsource.com/u/apt-mcjeon)\
**Post date:** [August 27, 2024, 1:17am UTC](https://community.sonarsource.com/t/im-trying-to-upgrade-my-plan-but-the-payment-is-continuing-to-fail/122429/4 "2024-08-27T01:17:57Z")

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![스크린샷 2024-08-27 오전 10.14.31](https://europe1.discourse-cdn.com/sonarsource/uploads/sonarcommunity/original/3X/4/d/4d0c0a56c8c66c232c179afad0e285c2810640d1.png)

I can’t pay continuously. How can I make the payment normal? Please solve it.

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**Author:** ![ganncamp](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/ganncamp/32/1261_2.png) [@ganncamp](https://community.sonarsource.com/u/ganncamp)\
**Post date:** [August 27, 2024, 2:03pm UTC](https://community.sonarsource.com/t/im-trying-to-upgrade-my-plan-but-the-payment-is-continuing-to-fail/122429/5 "2024-08-27T14:03:37Z")

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Hi,

We received your email this morning and will be in touch. Thanks for your patience.

&nbsp;  
Ann