# Https://sonarcloud.io/ is down? **URL:** \ **Category:** SonarQube Cloud\ **Created:** [June 10, 2021, 9:13pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634 "2021-06-10T21:13:15Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![sodul](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/sodul/32/6385_2.png) [@sodul](https://community.sonarsource.com/u/sodul)\ **Post date:** [June 10, 2021, 9:13pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/1 "2021-06-10T21:13:15Z")
We are unable to reach [https://sonarcloud.io/](https://sonarcloud.io/) today, started a few minutes ago. We get a `504 Gateway Time-out`. The status page is claiming everything is fine: [https://sonarcloud.statuspage.io](https://sonarcloud.statuspage.io) ---
**Author:** ![henryborchers](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/henryborchers/32/22997_2.png) [@henryborchers](https://community.sonarsource.com/u/henryborchers)\ **Post date:** [June 10, 2021, 9:18pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/2 "2021-06-10T21:18:48Z")
It is for me too ---
**Author:** ![caleb.chenoweth](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/caleb.chenoweth/32/13027_2.png) [@caleb.chenoweth](https://community.sonarsource.com/u/caleb.chenoweth)\ **Post date:** [June 10, 2021, 9:18pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/3 "2021-06-10T21:18:51Z")
We are seeing same thing. (just confirming that this is impacting others too.) ---
**Author:** ![sodul](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/sodul/32/6385_2.png) [@sodul](https://community.sonarsource.com/u/sodul)\ **Post date:** [June 10, 2021, 9:21pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/4 "2021-06-10T21:21:23Z")
I’ve sent an email to the support email address and the CEO. Unfortunately since we are past the European business hours this might not be addressed in the next 12hs from past experience. ---
**Author:** ![Ryan\_Thielke](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/ryan_thielke/32/22998_2.png) [@Ryan\_Thielke](https://community.sonarsource.com/u/Ryan_Thielke)\ **Post date:** [June 10, 2021, 9:22pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/5 "2021-06-10T21:22:39Z")
Also down for me. I’m unable to find a support email. Could you share it here? ---
**Author:** ![sodul](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/sodul/32/6385_2.png) [@sodul](https://community.sonarsource.com/u/sodul)\ **Post date:** [June 10, 2021, 9:23pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/6 "2021-06-10T21:23:03Z")
[contact@sonarcloud.io](mailto:contact@sonarcloud.io) ---
**Author:** ![phoebe-rival](https://avatars.discourse-cdn.com/v4/letter/p/5f8ce5/32.png) [@phoebe-rival](https://community.sonarsource.com/u/phoebe-rival)\ **Post date:** [June 10, 2021, 9:37pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/7 "2021-06-10T21:37:51Z")
Down for us as well. This is blocking all of our pipelines ---
**Author:** ![Colin](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/colin/32/55255_2.png) [@Colin](https://community.sonarsource.com/u/Colin)\ **Post date:** [June 10, 2021, 9:40pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/8 "2021-06-10T21:40:16Z")
Hey y’all. Thanks for the reports. (For now, still speculatively) SonarCloud may be affected by an AWS outage in Frankfurt. [https://sonarsource.com](https://sonarsource.com) and [https://sonarqube.org](https://sonarqube.org) also appear to be affected. [https://status.aws.amazon.com/#EU\_block](https://status.aws.amazon.com/#EU_block) The alarms have been sounded! ---
**Author:** ![caleb.chenoweth](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/caleb.chenoweth/32/13027_2.png) [@caleb.chenoweth](https://community.sonarsource.com/u/caleb.chenoweth)\ **Post date:** [June 10, 2021, 9:43pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/9 "2021-06-10T21:43:25Z")
Thank you for quick reply @Colin ! Just knowing that the issue is “acknowledged” is very helpful for us. ---
**Author:** ![andressantos10](https://avatars.discourse-cdn.com/v4/letter/a/77aa72/32.png) [@andressantos10](https://community.sonarsource.com/u/andressantos10)\ **Post date:** [June 10, 2021, 10:10pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/10 "2021-06-10T22:10:06Z")
When will the statusblog be updated? ---
**Author:** ![Silviu\_Asandei](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/silviu_asandei/32/22708_2.png) [@Silviu\_Asandei](https://community.sonarsource.com/u/Silviu_Asandei)\ **Post date:** [June 10, 2021, 10:20pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/11 "2021-06-10T22:20:33Z")
Hello Andres, Thank you for the message. Our status page has been updated with the latest information. We are currently working to address this issue. Best regards, Silviu ---
**Author:** ![andressantos10](https://avatars.discourse-cdn.com/v4/letter/a/77aa72/32.png) [@andressantos10](https://community.sonarsource.com/u/andressantos10)\ **Post date:** [June 10, 2021, 10:23pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/12 "2021-06-10T22:23:13Z")
Thanks for the quick action! ---
**Author:** ![sodul](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/sodul/32/6385_2.png) [@sodul](https://community.sonarsource.com/u/sodul)\ **Post date:** [June 10, 2021, 10:29pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/13 "2021-06-10T22:29:48Z")
Thanks for the updates. Knowing it is acknowledged goes a long way. ---
**Author:** ![jdavis](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/jdavis/32/20474_2.png) [@jdavis](https://community.sonarsource.com/u/jdavis)\ **Post date:** [June 10, 2021, 10:34pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/14 "2021-06-10T22:34:43Z")
Us as well. What is ETR? ---
**Author:** ![Silviu\_Asandei](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/silviu_asandei/32/22708_2.png) [@Silviu\_Asandei](https://community.sonarsource.com/u/Silviu_Asandei)\ **Post date:** [June 10, 2021, 10:42pm UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/15 "2021-06-10T22:42:03Z")
Recovery actions are ongoing at this moment. Our services are partially operational again. ---
**Author:** ![Silviu\_Asandei](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/silviu_asandei/32/22708_2.png) [@Silviu\_Asandei](https://community.sonarsource.com/u/Silviu_Asandei)\ **Post date:** [June 11, 2021, 7:42am UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/16 "2021-06-11T07:42:01Z")
SonarCloud services are back to normal. Root cause analysis is currently being investigated with our vendors and further actions will be taken in order to prevent this incident from happening in the future. We are on high alert and closely monitoring our services. In case you are still noticing any issues please reach out to us and we will assist. ---
**Author:** ![sodul](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/sodul/32/6385_2.png) [@sodul](https://community.sonarsource.com/u/sodul)\ **Post date:** [June 11, 2021, 8:23am UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/17 "2021-06-11T08:23:16Z")
@Silviu_Asandei what is the best way to reach out to SonarSource when there is an outage? In prior cases it has been very difficult to reach someone promptly and neither the [contact@sonarcloud.io](mailto:contact@sonarcloud.io), the SonarSource office phones, p were very effective. I’m very glad we saw a prompt response this time around in the forums, but I think I speak for many of your paying customers by saying we would like to see a better escalation channel. ---
**Author:** ![Silviu\_Asandei](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/silviu_asandei/32/22708_2.png) [@Silviu\_Asandei](https://community.sonarsource.com/u/Silviu_Asandei)\ **Post date:** [June 14, 2021, 9:37am UTC](https://community.sonarsource.com/t/https-sonarcloud-io-is-down/44634/18 "2021-06-14T09:37:07Z")
@sodul Thank you very much for your feedback, as it is very important to us. For the moment we are supporting our customers via the known channels and we are constantly seeking new ways to improve the communication. Best regards, Silviu Asandei