# Error on login with Github: Your email does not match the one we have on record

**URL:** <https://community.sonarsource.com/t/error-on-login-with-github-your-email-does-not-match-the-one-we-have-on-record/111565>\
**Category:** SonarQube Cloud\
**Tags:** authentication, github\
**Created:** [March 19, 2024, 7:50am UTC](https://community.sonarsource.com/t/error-on-login-with-github-your-email-does-not-match-the-one-we-have-on-record/111565 "2024-03-19T07:50:51Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![rsora](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/rsora/32/54916_2.png) [@rsora](https://community.sonarsource.com/u/rsora)\
**Post date:** [March 19, 2024, 7:50am UTC](https://community.sonarsource.com/t/error-on-login-with-github-your-email-does-not-match-the-one-we-have-on-record/111565/1 "2024-03-19T07:50:51Z")

</div>

My Github Account’s primary email has been changed after I joined a new company. The handle is still same.

However now when i try to login to SonarCloud with github i get following message:

```auto
Hey!
Sorry, but we couldn't verify your authorization to access this page.

When we tried, here's what the provider said:

Your email does not match the one we have on record: 'r *****@*******'. Please add this email and verify it on GitHub in order to regain access to the account

```

Old primary email address ( ‘r\*\*\*\*\*@\*\*\*\*\*\*\*’) is removed from github email list and i no longer have access to this email account.

Can you please help to resolve this issue and disassociate ‘r\*\*\*\*\*@\*\*\*\*\*\*\*’ from my github handle from your records?

Thanks a lot!

 ![Screenshot 2024-02-29 at 08.43.39](https://europe1.discourse-cdn.com/sonarsource/uploads/sonarcommunity/original/3X/b/5/b5783cd8524ffdb86e0e5f07b880fbb256d3c582.png)

---

<div class="post-metadata">

**Author:** ![Sarath\_Nair](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/sarath_nair/32/37788_2.png) [@Sarath\_Nair](https://community.sonarsource.com/u/Sarath_Nair)\
**Post date:** [March 20, 2024, 12:59pm UTC](https://community.sonarsource.com/t/error-on-login-with-github-your-email-does-not-match-the-one-we-have-on-record/111565/4 "2024-03-20T12:59:07Z")

</div>

Hello @rsora,

I will reach out to you in private to get more details.

Thanks,  
Sarath

---

<div class="post-metadata">

**Author:** ![tommy.asai](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/tommy.asai/32/51163_2.png) [@tommy.asai](https://community.sonarsource.com/u/tommy.asai)\
**Post date:** [March 25, 2024, 10:08am UTC](https://community.sonarsource.com/t/error-on-login-with-github-your-email-does-not-match-the-one-we-have-on-record/111565/6 "2024-03-25T10:08:07Z")

</div>

A solution was applied for the login issue.  
The user confirmed that they are now able to log back in to Sonarcloud.

---

<div class="post-metadata">

**Author:** ![system](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/system/32/31083_2.png) [@system](https://community.sonarsource.com/u/system)\
**Post date:** [April 1, 2024, 10:08am UTC](https://community.sonarsource.com/t/error-on-login-with-github-your-email-does-not-match-the-one-we-have-on-record/111565/8 "2024-04-01T10:08:34Z")

</div>

Closed on April 1, 2024, 10:08am UTC

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.