Error not authorized to access this page

Hi everyone,

Currently we present in our Cobiscorp organization, the next error with to user vpineda@cobiscorp.com

The user is registred so menber in the Orgniazation,

But when enter the login the system show the next error:

You’re not authorized to access this page.
Reason: You can’t sign up because login ‘vpineda@cobiscorp.com’ is already used by an existing user.

are your can help my with this issue?

Thanks !!

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Greetings Andres,
We’re taking a look into this problem and we’ll get back to you shortly once we have a solution for your login issue.

Cheers,
Lucas

are they any solution this issue ??. This issues is very important fix soon as possible in our organization.

Hello Andres,

I am taking on this ticket and will look into it with our back end devs.
I have some questions relating to the user account that I will ask directly to you via PM in order to assist in the resolution.

Solution was provided for the user that could not login

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