# Desperate | Trouble renewing licence **URL:** \ **Category:** SonarQube Server / Community Build\ **Tags:** billing, sonarqube\ **Created:** [January 20, 2025, 12:13pm UTC](https://community.sonarsource.com/t/desperate-trouble-renewing-licence/133710 "2025-01-20T12:13:00Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![lsteenhuis](https://avatars.discourse-cdn.com/v4/letter/l/13edae/32.png) [@lsteenhuis](https://community.sonarsource.com/u/lsteenhuis)\ **Post date:** [January 20, 2025, 12:13pm UTC](https://community.sonarsource.com/t/desperate-trouble-renewing-licence/133710/1 "2025-01-20T12:13:00Z")
Hey all, Don’t know if this is the correct place to ask this, but I am out of options. I have tried multiple times to contact support through their emails and nobody has gotten back to me in over a week by now. 10 days ago our licence was stopped, we would like to renew it. However my renewel link is no longer active and if I sent an email to the person who gave it to us, our mail gets rejected. Currently it’s a massive blocker in our workflow, and we don’t want to continue without this step in our process. Does anybody know how I can get a hold of Sonar? We want to give them money but it seems like they don’t really want ours… ---
**Author:** ![Colin](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/colin/32/55255_2.png) [@Colin](https://community.sonarsource.com/u/Colin)\ **Post date:** [January 20, 2025, 2:12pm UTC](https://community.sonarsource.com/t/desperate-trouble-renewing-licence/133710/2 "2025-01-20T14:12:26Z")
Hey @lsteenhuis I’m following up on this internally. Somebody should be in touch soon. ---
**Author:** ![lsteenhuis](https://avatars.discourse-cdn.com/v4/letter/l/13edae/32.png) [@lsteenhuis](https://community.sonarsource.com/u/lsteenhuis)\ **Post date:** [January 21, 2025, 8:06am UTC](https://community.sonarsource.com/t/desperate-trouble-renewing-licence/133710/3 "2025-01-21T08:06:45Z")
Managed to renew! Thanks Colin. ---
**Author:** ![system](https://dub1.discourse-cdn.com/sonarsource/user_avatar/community.sonarsource.com/system/32/31083_2.png) [@system](https://community.sonarsource.com/u/system)\ **Post date:** [January 28, 2025, 8:07am UTC](https://community.sonarsource.com/t/desperate-trouble-renewing-licence/133710/4 "2025-01-28T08:07:28Z")
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