Cannot start SonarQube Cloud Team trial for existing GitHub organization

SonarQube Cloud
1

Error observed: The organization is shown as OSS plan and I do not have permission to create projects in this organization. Additional context:

  • I am a GitHub organization owner
  • The organization appears as being on an OSS plan
  • I can see a former employee still listed in the organization
  • I suspect the organization may have been connected to SonarQube Cloud in the past, and a trial may already have been started before my time

Question:
Could an existing or previously used SonarQube Cloud organization be the reason why I cannot start the 14-day Team trial now? If so, is there a way to restore access to the existing organization or test the Team plan another way?

3

Hi,

Welcome to the community!

Could you share the organization ID?

You see this on the GitHub side or on the SonarQube Cloud side?

 
Ann

4

Hi,

do you mean “Key: liqidtechnology”?

You see this on the GitHub side or on the SonarQube Cloud side?

On SonarQube cloud side. He is listed unser Access > Members as Admin

6

Hi,

Thanks for those details. I’ve flagged this for folks with more access.

 
Ann

8

Hi Suzan,

There can only be 1 trial period. So if this has already elapsed, it cannot be trialed again.

If you do not care about the org that you currently have, you could delete it, create a fresh one linked to github and start the trial.

If you do care about your existing org, you could create a second one and start the trial, but this can not be linked to github like the existing one is otherwise you will be blocked as you already have a trial associated